Curtis Boyer earns Distinguished Insurance Agency distinction from J.D. Power and Associates

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Madison, Wis. July 10, 2012 – Curtis Boyer, an American Family Insurance agent in New Haven, Mo. has been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.  Boyer joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Boyer has been an agent for American Family since July, 1998. His office is located at 103A Miller St. New Haven.

“Consumers expect value from insurance agents, as they do from any other service providers,” said Dan Schultz, American Family president and chief operating officer. “This award helps consumers to identify the best of the best, with respect to customer service and customer satisfaction.”

Boyer has qualified for this award for 7 years.

The service excellence distinction was determined through an evaluation process conducted by J.D. Power and Associates.  The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies.  Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.